Manage Project Quality
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Manage Project Quality
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Manage Project Quality
1. The cost of quality:
1 . Appraisal cost
2 . Failure cost
3 . Preventive cost
4 . All of the above
5 . Only 1 & 3
2. Given the following costs: User documentation $1,000, Rework $1,000, Design $400, Review of
user documents $1,000, Code review $1,000, The cost of quality is:
1 . $3,000
2 . $4,000
3 . $5,000
3. Quality is:
1 . Meeting requirements
2 . Zero defects
3 . Customer satisfaction
4 . All of the above
5 . 1 and 3
4. The contributors to poor quality in an organisation are:
1 . Lack of involvement by management
2 . Lack of knowledge about quality
3 . Time constraints
4 . 1 & 2
5. “Failure to enforce standards ” as a contributor to poor quality belongs to which category?
1 . Lack of involvement by management
2 . Lack of knowledge
6. T o achieve quality (i.e. defect free products and services) we require:
1 . Close cooperation between management and staff
2 . Commitment
3 . An environment in which quality can flourish
4 . All of the above
7. PDCA cycle is developed by:
Manage Project Quality
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1 . Deming
2 . Dr. Shewhart
3 . Ishikawa
4 . Harold S. Geneen
8. The acronym TQM stands for:
1 . T otal Quality Maintenance
2 . T otal Quality Management
3 . Time, Quality, Money
4 . Time Quality Management
9. All of the following are popular frameworks for quality except:
1 . TQM
2 . Six Sigma
3 . ISO
4 . DMAIC
10. The ISO 9000 standard series cites _____ quality management principles reflecting management best pr actice:
1 . 10
2 . 12
3 . 8
4 . 6
11. Described in project terms, TQM aims to provide:
1 . A defect free deliverable
2 . At the lowest cost
3 . Always meeting (but not exceeding) client specification
4 . All of the above
5 . 1 & 2
12. The purpose of quality assurance in an IT project is to identify defects in the software.
1 . True
2 . False
13. Quality is not a long-term strategy.
1 . True
2 . False
14. Process improvement is about devising better methods of development.
1 . True
2 . False
15. Achieving quality is easy.
1 . True
2 . False
16. Quality control and quality assurance are about ensuring existing methods are planned and performed to their capability.
1 . True
2 . False
17. Quality Assurance (QA) and Quality Control (QC) are both necessary to make quality happen. Of the two, Q A is more important.
1 . True
2 . False
18. The term ‘customer ‘ appears in the vast majority of corporate quality policies.
1 . True
2 . False
19. The project manager must determine the quality standards for the project.
1 . True
2 . False
20. The greater the prevention costs, the lower the appraisal and failure costs.
1 . True
2 . False
21. The amount of rework carried out is an inverse measure of quality or lack thereof.
1 . True
2 . False
22. Quality planning occurs once the project plan is in place and the project manager can clearly see all the variables.
1 . True
2 . False
23. Quality assurance is like a declaration or guarantee that the overall project performance is evaluated on a regular basis.
1 . True
2 . False
24. When quality planning, control and assurance are done well there is really no cost for having a quality project.
1 . True
2 . False
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25. Quality in projects means aiming for zero defects.
1 . True
2 . False
26. Project quality and the specific standards required for a project is best determined using an independent third party advisor, as
the people involved in a project cannot be impartial.
1 . True
2 . False
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